Privacy Policy
Basic Policy on Personal Information Protection
We firmly adhere to laws and all other regulations concerning the protection of your personal information.
Use of Personal Information
We only use your personal information acquired from below for the following purposes:
Warranty Card and Customer Support Contact Form (email)
- fter-sales support such as repair or replacement
- Responding to inquiries about products
- Reference for improving existing products, design and development
Online Shop
- Shipment of orders
- Provision of membership services
- Confirmation of customer order with customer
- Responding to inquiries about products
- Reference for improving existing products, design and development
Others
- Personal information acquired from other means such as customer comment cards and online surveys are used accordingly as specified in each.
Disclosure of Personal Information to Third Parties
We do not disclose, under any circumstances, any personal information to third parties except in the following limited circumstances:
- With explicit permission from you to do so
- The service you request requires us to share our data about you with our contractors to carry out the said service (our contractors will follow privacy practices no less protective of all users than our practices described here)
- As dictated by law enforcement
Storage, Access, and Disposal of Personal Information
We take the appropriate measures to prevent leaks of or unauthorized access to your personal information by a third party. In addition, we dispose of or erase any retained personal information once the purpose for which it was retained has been accomplished and the prescribed storage period has expired.
Request for Disclosure, Correction, and Deletion of Personal Information
You may request at any time that your personal information be disclosed, corrected, or deleted and we will respond promptly. Accordingly, we may also charge fees if necessary to carry out your request. Please use our Contact Form below to send a request.
About Our Privacy Policy
This is our Privacy Statement and it discloses our information gathering and dissemination practices. We reserve the right to make changes to this Privacy Statement at any time without prior notice. Please check on our website for such changes or contact us below to keep information current or to ensure the accuracy or completeness of any posted information here.
We take emails 24 hours a day and respond in the order in which they are received.
Business hours are from 10:00 AM to 6 PM every day except weekends and holidays.
Depending on the contents and timing of your inquiry, it may take us a few days to reply.
Website Terms of Use
Please read these website terms carefully before using this website.
- We keep a record of server logs, including your IP address (the series of numbers associated with your individual computer – but not your personal identity) to help us maintain our site, identify problems with our server, and to provide you with an enhanced experience.
- We use cookies (small pieces of information stored on your computer in the form of a file) so we know that it’s you when you visit. The use of cookies is a very common practice on the Internet and provides for a more customized user experience. You may disable all cookies by adjusting the settings of your browser. However, should you do this, you may not be able to use the full functionality of our website.
- Please safeguard the login ID and password that you create to access our online shop. Do not share these to anyone and notify us immediately if any unauthorized use of them come to your attention.